We want you and your pet to be completely satisfied with your purchase from Loving Pets Products Mall. If something is not right, we are here to help.
Return Window
You may return most items within 30 calendar days from the date of delivery for a full refund. The 30-day period begins on the date the carrier confirms delivery to your address.
Return Conditions
To be eligible for a return, your item must meet the following requirements:
- The item must be unused and in the same condition in which you received it
- The item must be returned in its original packaging, with all tags, accessories, and documentation included
- Quality-related returns: If your item arrived damaged, defective, or is not as described, please contact us immediately and we will arrange a return at no cost to you. Quality issues are handled on a case-by-case basis to ensure your satisfaction
Items that do not meet these conditions may be subject to refusal or a partial refund at our discretion.
Non-Returnable Items
For health and safety reasons, certain items cannot be returned once opened, including:
- Opened pet food, treats, and consumable products
- Personalized or custom-made items
- Gift cards
If you are unsure whether your item qualifies for return, please contact us before shipping it back.
How to Initiate a Return
- Email us at info@lovingpetsproductsmalls.my with your order number and reason for return
- Our team will respond within 1 business day with return instructions and a prepaid return label (if applicable)
- Package the item securely in its original packaging
- Ship the item to our returns address: 1855 Tudor Rd, Juno Beach, FL 33408, United States
Return Shipping Costs
Returns are free of charge. We provide a prepaid return label for all approved returns. There are no restocking fees of any kind. The full purchase price of eligible returned items will be refunded to your original payment method.
Refund Processing Timeline
| Step | Timeline |
|---|---|
| Return received and inspected | 1–2 business days |
| Refund issued to original payment method | Immediately after inspection |
| Funds appear in your account | 7–10 business days (depending on your bank or card issuer) |
Refunds are always issued to the original payment method used for the purchase. If your original payment method is no longer available, please contact us to arrange an alternative.
Exchanges
If you would like to exchange an item for a different product, please initiate a return following the steps above and place a new order for the item you want. This ensures the fastest possible processing for your replacement.
Questions?
Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM (ET):
- Email: info@lovingpetsproductsmalls.my
- Phone: +1 561-801-5571