Loving Pets Products Mall (“we,” “our,” or “us”) operates the website lovingpetsproductsmalls.my. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase.
Information We Collect
We collect information you voluntarily provide to us, including:
- Contact information: name, email address, phone number, and shipping address
- Order information: products purchased, order value, and payment method (we do not store full payment card numbers — see “Payment Security” below)
- Communications: any messages you send us through our contact form, email, or phone
- Automatically collected information: IP address, browser type, device information, pages visited, and referring website
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including shipping and delivery
- To communicate with you about your order, respond to inquiries, and provide customer support
- To send transactional emails such as order confirmations and shipping notifications
- To improve our website, products, and services
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Information Sharing
We share your information only with service providers who help us operate our business, including:
- Payment processors (PayPal and our credit card processing partners) to process your payment
- Shipping carriers to deliver your order
- Email service providers to send order confirmations and customer communications
- Analytics providers to understand how our website is used
These third parties are contractually obligated to protect your information and may only use it for the purposes for which it was shared. We may also disclose information when required by law or to protect the rights and safety of our company and our customers.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can set your browser to refuse cookies, but some features of our website may not function properly as a result. We do not use cookies to serve targeted advertising to children.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely delete or anonymise it.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing of your information
To exercise any of these rights, please contact us at info@lovingpetsproductsmalls.my. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at info@lovingpetsproductsmalls.my.
Payment Security
All payment transactions are processed through secure, PCI-compliant payment gateways. We use SSL encryption to protect your personal and payment information during transmission. We do not store full credit card numbers on our servers.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
For privacy-related questions or requests:
- Email: info@lovingpetsproductsmalls.my
- Phone: +1 561-801-5571
- Address: 1855 Tudor Rd, Juno Beach, FL 33408, United States